Returns & Warranty
RETURNS:
USED PRODUCTS SUCH AS ANY WHEEL MOUNTED OR IN TIRE, OR TIRE MOUNTED ON WHEEL WILL NOT BE ACCEPTED FOR RETURN WITHOUT DEFECT OF MANUFACTURE. ALL TIRES & WHEELS MUST BE SEPARATED TO BE CONSIDERED FOR INSPECTION OF DEFECT OF MANUFACTURE. ALL RETURNS MUST BE ACCOMPANIED BY A RETURN AUTHORIZATION NUMBER WHICH MAY BE OBTAINED BY CALLING US AT 1-800-RACE-RIM. DOUGLAS TECHNOLOGIES GROUP IS NOT RESPONSIBLE FOR ANY SHIPPING/INSURANCE COSTS. ALL PRODUCTS NOT UNDER WARRANTY ARE SUBJECT TO A 15% RESTOCKING FEE.
LIMITED WARRANTY NOTICE:
WARRANTY COVERAGE: DWT warrants its products to be free from defects in materials and workmanship for a period of one year from the date of sale. Any items not covered under warranty will be subject to a restocking fee of 15% if return is authorized and accepted by Douglas Technologies Group, Inc.
TO OBTAIN WARRANTY SERVICE: All RA#s issued will have only 30 days from the issue date to be returned. After 30 days the Return Authorization number will be voided. It will be the dealer’s responsibility to return items to be considered for credit whether the items are defective or not. All sales are final on discontinued items.
To return an item, please contact us and we will give you a Return Authorization Number. Please include this number on all correspondence with us and make sure the returned items are tagged with this number. All returns must be properly packed and shipped freight prepaid. Should the product be defective we will, at our option, either repair or replace the item and return it to you with a credit for inbound freight charges.
WARRANTY EXCLUSIONS: This warranty does not cover any damage to the product caused by accident, misuse, failure to follow installation and operation instructions, misapplication, and alteration in any fashion including specifically, but not limited to, the installation of reinforcing rings and / or beadlocks not installed by DWT. This warranty does not cover attempted unauthorized repair service by anyone other than DWT. As all of our products are for off road use only, this warranty does not cover any product used on the street or highway.
LIMITATIONS OF WARRANTY: Repair or replacement of the product by us is our sole and exclusive remedy. DWT WILL NOT BE RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF ANY OF OUR PRODUCTS. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES WHICH EXTEND BEYOND THOSE SET OUT ABOVE. Some states do not allow the exclusion or the limitation of incidental or consequential damages, so some of the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.
